Refund policy

We hope that you are happy with your purchase. You can withdraw your order by telling us before the goods are sent, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. If the goods have already been sent, we will not refund the shipping costs of the order.

If you need to return a defective item, please e-mail us for a return authorization number. Returns without this authorization number will be refused.
Items can only be returned to us if they were purchased from our website.

You are entitled to an exchange and/or refund within 10 days from date of receipt. If the deadline expires on a national holiday, the deadline is extended to the following business day.

The product must be returned in perfect condition and in the original packaging. Once we receive the package and check that everything is in order, we will proceed to refund the total amount to your bank account. The refund must occur within 30 days.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment. 

Please note, we cannot refund the postage and you will have to pay for the return postage. If you notice that your order is damaged, please do not accept the package and contact us straight away.

We only credit the payment methods which was used for the purchase. You are responsible for the return expenses and for the product until it has reached our return address. Original shipping charges are non-refundable unless the item is faulty, or we have made a mistake with packing.

If you have cancelled an order, you must send the goods to:
Bibu
Plaça Ramón Berenguer el Gran, 2
08002 Barcelona – Spain
sales@bibu.es
Telephone: +34 937 126 061

Face masks
To uphold responsibilities for safety and sanitation, Face masks are final sale and can not be returned or exchanged.

Please note
All our products are handmade so they may vary slightly in appearance from our website photos.