Shipping policy

We are often asked if we ship internationally, yes! we do! Here at Bibu, we strive to make delivery as fast and affordable as possible. We only charge you what we need to cover the postage and packaging, whether via UPS or other couriers.

Shipping times
All orders are shipped from Barcelona – Spain within 1-3 working days.
You will be required to sign for your package, so please make sure someone will be in to receive it.
Orders from Asia and America will take a bit longer, please allow up to 7 working days to be safe.

Shipping rates
All orders are shipped using UPS and certified post. Fast and reliable door to door shipping!

We offer flat shipping rates for your entire order! See table below for prices.

Covid-19 Delivery
During Covid 19, your purchased item(s) will be shipped as usual. Your order will be sent with UPS and MRW for International and local delivery, it is advised during this time we do not send parcels that required signature to protect postmen. We thank you for your patience and understanding.

We ship worldwide with UPS. You are welcome to write us an email at sales@bibu.es if you have any shipping questions or specific requirements. 

Prices, Duty and VAT
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices that are displayed are inclusive of VAT at 21% VAT rate operative in Spain.

If you want shipment to a country outside of the EU where Spanish VAT is not collected, the prices will be shown without VAT upon checkout.

It is not possible to give in VAT numbers in the webshop. If you wish to shop on behalf of a business, please contact our customer service at sales@bibu.es  If you place an order in the webshop on behalf of a business within the EU, you are responsible for claiming the VAT, not us. 

The freight costs will be added to the price. You may have to pay additional import duties and/or taxes according to national laws when the package arrives at the destination country. Bibu is not responsible for such taxes or duties. The carrier will contact you in case of any extra tax or customs clearance charges, and it is your responsibility to pay such expenses. Please note that this may delay delivery because of the goods being held up in customs.

Cancellation and Return
We hope that you are happy with your purchase. You can withdraw your order by telling us before the goods are sent, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. If the goods have already been sent, we will not refund the shipping costs of the order.

If you need to return a defective item, please e-mail us for a return authorization number. Returns without this authorization number will be refused. 
Items can only be returned to us if they were purchased from our website.

You are entitled to an exchange and/or refund within 10 days from date of receipt. If the deadline expires on a national holiday, the deadline is extended to the following business day. 

The product must be returned in perfect condition and in the original packaging. Once we receive the package and check that everything is in order, we will proceed to refund the total amount to your bank account. The refund must occur within 30 days.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment. 

Please note, we cannot refund the postage and you will have to pay for the return postage. If you notice that your order is damaged, please do not accept the package and contact us straight away.

We only credit the payment methods which was used for the purchase. You are responsible for the return expenses and for the product until it has reached our return address. Original shipping charges are non-refundable unless the item is faulty, or we have made a mistake with packing.

If you have cancelled an order, you must send the goods to:
Bibu
Plaça Ramón Berenguer el Gran, 2
08002 Barcelona – Spain
sales@bibu.es
Telephone: +34 937 126 061

Face masks
To uphold responsibilities for safety and sanitation, Face masks are final sale and can not be returned or exchanged.